John McPhee
John McPhee
17:25 14 Mar 24
Johnnie and Benny were first class. Knew there trade very tidy and got the job done with minimal disruption at our church in Shotts
Iain Mackie
Iain Mackie
15:09 23 Feb 24
I had a problem with my pressurised Central Heating system that was losing pressure and required topping up around 3 times per day. I contacted a number of companies; Water Loss Solutions was one of the few to respond quickly. They listened to the problem, gave an estimated price (that was half the price of another company) and proposed a date later that week. I was given time to consider, and received a phone call from them the following day, to confirm I still wanted to go ahead and to confirm the date. (No pushy salespeople here!). I received a text and e-mail, on the morning of their visit, advising me of the time of arrival. Two engineers arrived (Stephen and Jack) who listened carefully to my description of the problem, then quickly set about draining the system, replacing it with Tracer Gas then scanned the entire house for leaks. They quickly found it! What appeared to be a quick repair turned into one of those nightmare repairs where everything they tried should have worked, but didn't. But it was clear they were not going to be defeated. They pulled out all the stops, and tried a variety of repairs until one actually worked (the problem was a non-standard sized pipe that had been used originally making a pressurised water-tight seal difficult). Once the repair was completed, just to make sure, they scanned every room in the house once again to ensure there wasn't a secondary leak. There wasn't. Clearly a couple of skilful, experienced workmen, who took great pride in their work, and made the effort to minimise the mess. I could not have asked for a better effort or a better result. Highly recommended. I would have absolutely zero hesitation in going to them first should the need arise in the future.
Hamish McKenzie
Hamish McKenzie
10:37 20 Feb 24
Excellent service and good communication. Quick diagnosis of the problem and a comprehensive report received.
Kat McCartney
Kat McCartney
17:09 12 Feb 24
Fantastic efficient service both from back office and Stephen the technician that came out to the property. Super Friendly and professional. Diagnosed the issue with no mess.
Jean Evans
Jean Evans
18:05 06 Feb 24
Johnny was a really pleasant lovely guy 5 star.I just feel as there was no leak found or repairs to be carried out that there could of been a reduction in the bill.Report stated no leak found but if boiler pressure drops we will happily return and find the leak !
Martin Laidlaw
Martin Laidlaw
18:38 18 Jan 24
The engineer Jack arrived on schedule. He was polite orofessio no Al and rigourous. He not only identified the leak he explained the process in a manner we understood. I had attempted unsuccessfully to locate the leak by lifting and cutting flooring. The source of the leak was in a location that without specialist equipment would have been impossible to find. Jack explained clearly what the problem was and fixed it. We now have our heating working properly. Thankyou for a superb service and particular thanks to your engineer Jack
Linda Nisbet
Linda Nisbet
15:36 04 Jan 24
Outstanding- from first communication to resolution of problem. I had a leak under the floor, no heating, was miserable. Company came out, traced leak, accessed it, repaired it and put flooring back down. Recommend 100%.
Wendy Hodes
Wendy Hodes
12:22 19 Dec 23
Stephen came out promptly and located the leak . He explained clearly the problem and fixed it straight away. He compiled a thorough report which explained the problem. He was extremely pleasant and helpful and I would highly rate his skills. Also Emma in the office was very helpful in arranging a quick visit and providing the paperwork.
Mark Wilson
Mark Wilson
11:50 16 Dec 23
Identified the leak and restored our home back to the way it was. What a relief! Stephen and Jack were out for most of the day; they were most helpful and couldn't have done any more to help. Would recommend them to others in a similar position to ourselves.
Helen Marshall
Helen Marshall
10:38 03 Dec 23
What a professional and efficient company from first contact through to repair. I cannot praise Jonny enough what a very pleasant young man, his work ethic was outstanding. He traced the central heating pipework that was leaking in a short time only to find that the builder had laid the stud-wall on top of the connection that was leaking. He never gave up and after working continuously for nearly five hours he managed to access the leaking faulty fitting with as little damage as possible. Jonny made sure that boiler pressure was holding and checked all radiators before replacing skirting board and carpet and hovered. Jonny gets a 10/10 from me he was just amazing and a credit to the company. The trace and access report is really helpful and detailed. I would definitely recommend this company.
James Vaughan
James Vaughan
11:36 30 Nov 23
Amazing job by Stephen ... meticulous preparation and thorough job .. found the leak in under 2 hours (my own plumbers could not find it in over 2 months !!) ... done with a smile, extremely happy with service and value for money.
Kathleen O'Neill
Kathleen O'Neill
19:58 24 Nov 23
Stephen did an excellent job across the day. He was very thorough in checking the boiler and the whole heating system to find the leak, and explained each step of the process as well as recording it in photos and videos. He went above and beyond to give me advice on how to proceed to have the leak repaired and what key information I needed to move forward. His follow up report put everything he had explained in writing. He also gave detailed information on other issues with the boiler and managed to restore the hot water supply on a temporary basis, which was an unexpected bonus. Emma was also great at getting everything booked in and answering my questions, as well as getting the report to me the morning after the visit. Can't recommend WLS highly enough.
Claire Hastings
Claire Hastings
16:22 11 Nov 23
Very stressed after my new boiler was losing pressure fast , water loss solutions from the second we called to the completion of the job were very reassuring .Jack found the leak very quickly, repaired the leak and replaced the flooring to exactly as it was , very professional , courteous and tidy !Would recommend WLS to anyone , fantastic service!
Tom Luke
Tom Luke
20:12 23 Oct 23
Sent by insurer to find a leak - caused another one by fitting a poor quality plug on cast iron pipe! Blamed a sewage leak on a window and shower seals. Did not consider previous water testing / leak detection reports or apply common sense in their assessment. As a result delayed my claim by months. Avoid
Ken Robertson
Ken Robertson
09:29 12 Aug 23
Iain Macnab
Iain Macnab
21:03 01 Aug 23
Water Solutions were very efficient in tracing my leak and the technician Jack kept me informed of his actions and findings continuously as the survey progressed. Jack did reasonably quickly found the leak.
Samantha Jean
Samantha Jean
16:07 28 Jul 23
From first call through to the site visit, Water Loss Solutions have been excellent. Jack W came out to trace a leak in my bathroom today. He was prompt, thorough, friendly and provided recommendations very quickly the same afternoon. The report came with photos and a video, which impressed my insurance company. I would not hesitate to come to Water Loss Solutions first if I ever needed them again - I have their number saved. Thank you to a fantastic team.
Bill Kerr
Bill Kerr
21:41 12 Jul 23
The very knowledgeable team worked hard to resolve my issues. Explained what they were doing and why - their determination got to the root of the issues which were resolved.
Alan Armstrong
Alan Armstrong
12:49 06 Jul 23
We had a central heating leak for almost 5 months and could not see where it was coming from so contacted this company. They managed a visit a few days later. Jonny was very professional and methodical in assessing the situation, finding the leak and repairing it within a short space of time. He then stayed whilst we confirmed the leak was repaired. Excellent job and I have no hesitation in recommending the company.
Carol Muircroft
Carol Muircroft
08:36 21 Jun 23
Professional and efficient service. Would recommend Water Loss Solutions. Great service from Emma with the scheduling and some follow up questions and also great service from Jack the engineer who traced the leak.
Ellen Lawrence
Ellen Lawrence
20:10 15 Jun 23
Steven was very knowledgeable and friendly. Would recommend
Joan Douglas
Joan Douglas
18:12 24 May 23
Pleasant efficient member of staff attended to trace the water leak. Did all that was expected cheerfully. Couldn’t ask for more.
James Baird
James Baird
11:09 18 May 23
Phoned for help, and Jack came out next day. Although not his primary role, he detected there was a leak from an outside drain of my house. Excellent service, but pricey, and will be glad when our leak is sorted through our insurance company.
Alan Mathers
Alan Mathers
09:28 15 Mar 23
We had called Gas Board ( we have a service contract) when boiler pressure failed and hourly top-ups were necessary to maintain some heating during a cold weather spell that was expected to worsen. They determined there must be a subterranean leak and as they don’t make access points left us to “find a joiner or tradesman to make holes through various expensive flooring ( carpets, tiles and hardwood floors) …and call us back….”We found your company through a Search on-line. The whole operation was efficient and professional from the initial telephone call to invoice receipt. A next day appointment was made, with prior agreement of likely costs, Stephen arrived on time, was professional in every way, proceeded with diagnostics and enlisted his colleague Jack who attended promptly and they completed the diagnostics and repair that day. They were both courteous, considerate and professional throughout. The fitted carpet was rolled back and returned to a state equal to its original placement ( 6 months ago). The one tile that required to be removed was in a discrete space and undamaged.All of the areas were tidy and as they were at the end of the job.Stephen and Jack were both excellent, a credit to the company and are to be congratulated. Whilst I hope we won’t require these services again, we would do so without hesitation. Truly exceptional service.
John D
John D
10:30 09 Mar 23
After several inconclusive visits by plumbers to track a bad leak and the prospect of major disruption to repair it, Jack from WLS found the source and solution within 20 minutes. Very well equipped with latest kit - thermal imaging, spyhole camera etc combined with solid practical experience. Well worth the money, would certainly recommend.
Gemma Harland
Gemma Harland
17:06 22 Feb 23
Costa Francesco
Costa Francesco
11:28 20 Jan 23
Michael Dickson
Michael Dickson
11:07 20 Jan 23
Jack Warley the engineer who came was very professional and certainly knew his trade. He was thorough with his work and explained everything as he went along. I would recommend this company to anyone who has a water problem in their premises. Thank you for a great job done.
Tia
Tia
12:59 05 Jan 23
Johnny arrived promptly, courteous, professional, knowledgeable & friendly.Quickly identified this was not a leak in our heating pipes but was in fact a heat exchanger problem with the boiler. He then provided expert advice on how to claim this under our boiler warranty.We’ve suffered 6 years of heating issues, multiple plumbers assessing; annual boiler checks and only Johnny solved our issue.Totally delighted! Thanks also the the prompt and polite office staff throughout the process!
Christopher Steer
Christopher Steer
11:15 30 Dec 22
Jack arrived on time and carried out a tricky leak detection task very carefully and accurately, explaining steps as he progressed, and giving clear advice re next steps. Patient and thorough, using specialist equipment, demonstrating professionalism and understanding. Thank you.
Santino Arrighi
Santino Arrighi
11:16 21 Dec 22
Excellent service from this company. Got to the problem quickly and with a little disruption as possible.
lesley pringle
lesley pringle
14:40 30 Nov 22
John Burnett
John Burnett
17:21 25 Nov 22
A Google User
A Google User
15:58 24 Nov 22
Took over an old building which had no water. Water Loss Solutions located the exact location of the burst water main using specialist equipment, and repaired it accordingly. Staff were on time, professional and thoroughly explained everything they were doing. Following the works, I received a written report with photographs. Would use again and would highly recommend.
Mr. Peanut
Mr. Peanut
10:10 23 Nov 22
Would highly recommend this company. Required their services to find and fix a leak in a commercial property that was experiencing a leak from a residential property above.From the call handlers to the technicians on site they were all so friendly, helpful and very professional and have resolved my issue.Value for money and so grateful they have solved a very worrisome problem promptly saving further damage to a listed building. Thanks again to Water Loss Solutions.
Stefan K
Stefan K
12:42 20 Oct 22
Can't recommend them enough. Absolutely professional from start to finish. Got a very quick quote and appointment (within an hour of calling). The gentleman they sent out (Jonny) was fantastic and very professional. He was a pleasure to deal with and is very good at his job. We, as well as our house wete treated with the utmost respect. Almost makes me wish we had more leaks so I could give them the repeat custom they deserve!
Scott Chapman
Scott Chapman
15:45 12 Dec 21
Really helpful. Found a long standing issue that meant I wasn't losing pressure in my boiler anymore. Cant thank them enough
Sheng Li
Sheng Li
09:37 28 Oct 21
Fantastic service and professional work. The water leak was found and confirmed after carefully checking through the neighbor's room and our shower room. The gap behind taps has quickly sealed after the leak was detected. Highly skilled and explained the cause and the solution. Very polite. Wish I could give more than 5 stars
LPM
LPM
18:09 22 Jul 21
Excellent service. Confirmed attendance, confirmed action and delivered on all.
Christine Campbell
Christine Campbell
13:50 21 Jul 21
All was dealt with quickly and efficiently. The water leak was found in the end. Then all was cleared up and left as tidily as possible. I would recommend this company 10/10
Jason J
Jason J
11:42 21 May 21
Great service, Nick solved our long running issue that many others had failed to fix, extremly helpful and plesant, A+++
Craig & Eva Sanders
Craig & Eva Sanders
12:44 13 Jan 21
Required 2 half days visit but we've finally got to the bottom of our leak. We've had countless professionals and tradesmen out to try find the problem but to no avail. Everyone was completely puzzled but Water Loss Solutions have finally solved it for us! Very happy!
Emilio Sanchez
Emilio Sanchez
18:48 02 Dec 20
Michael Harley
Michael Harley
18:51 25 Nov 20
Brilliant service - timely and accurate communication before the on-site work, perseverance to get the problem fixed fully, explaining what was being done and why, tidying up afterwards. Never mind how professionally and safely the staff behaved.I am a delighted customer and would recommend this team to anyone.
Natalie Cosgrove
Natalie Cosgrove
10:30 24 Sep 20
Stuart C
Stuart C
20:57 30 Jun 20
Highly recommend. Very professional, knowledgeable and highly skilled.From start to finish a very good understanding of our needs. Found and repaired a mains leak under driveway. Very happy with complete service. Great guys.
Pam Gilroy
Pam Gilroy
15:29 11 Jun 20
I cannot praise Nick enough for the work he did on my property.His professionalism and attention to detail was excellent. I would have no hesitation in recommending this company.
Alice Watson
Alice Watson
17:49 12 Mar 20
I had almost lost hope of sorting the damp problem in my guest room. Lots of failed attempts with various companies, lots of sleepless nights. After some research, I found Water Loss Solutions, made an appointment and after the engineer arrived, he identified and fixed the issue within an hour. Friendly staff, reliable service and not too pricey either. Could not recommend them enough!
Stubble McOil
Stubble McOil
12:14 08 Feb 19
I had water loss solutions out to locate a leak in my flat as part of an insurance claim. They were the second company to attend after the first were here all day and unable to locate the leak. Water loss solutions were out for less than two hours and located two separate leaks, amazing!!! The staff member who attended was brilliant, very friendly and very knowledgeable. Would recommend to anyone. Thank you again water loss solutions, amazing job.
Dianne Vasey
Dianne Vasey
07:50 24 Jan 19
Water Loss Solutions highly recommend Charles found a leak on my central heating system,new boiler was loosing pressure every day it was a hard to find leak but Charles persivered and found it and fixed it no more drop in pressure.Not a lot of mess just the loss of one kitchen tile.Brill job.
Gavin Wright
Gavin Wright
19:53 30 May 18
I wish to express my upmost satisfaction on many levels in the way Water Loss Solutions (Scotland) dealt with my leakage problem. Without going into too much detail, the way in which Charles Pretorius and his team managed my enquiry, traced, accessed, repaired and then reinstated my property was superb. I will also be dropping a quick email to my Insurance company praising their professionalism and efficiency. From this point, I will be strongly recommending their services to anyone unfortunate enough to be in a similar position as I was and will also be looking to give them 5 star reviews on as many platforms as possible.Thank you once again and I'm glad I chose WLS.
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Water Loss Solutions
Average rating:  
 18 reviews
 by Donald

First class service from first phone call to job completion. Jonny turned up right on time and carried out his task with professionalism throughout explaining at various times what was happening. On completion of the job you would not have known work had been done as they were neat and tidy throughout.

 by Mike Healy

I am not one for providing reviews, but given the effort I saw from Jack to track down our leak, I felt compelled to. Jack arrived promptly after a long journey from west central Scotland to Aberdeen. He set about his task efficiently, answering questions from me as he progressed. After several hours of the gas test being in place no leak could be found, but Jack did not stop, even when we had all lost all hope and began to question if there was a leak. He must have walked miles inside and outside the house. Late in the day after increasing gas pressure several times he found a high reading outside the house near a ground floor vent. So high he knew there was a leak under the floor boards of the front bedroom, but it wasn't showing up inside.. Once identified he quickly accessed the leak, caused by rodent bite of plastic elbow joint. WLS should be very proud of the dedication and tenacity of employees like Jack.

 by Graeme Clark

I had been struggling to find a leak in our central heating system for more than 9 months and felt I had tried everything - I was hesitant to use providers who could not guarantee to find the leak, but Nick from Water Loss Solutions found and repaired the leak almost immediately - well worth using, I would recommend.

 by John Mclennan

Thanks to Lorraine in the office and Nick the Engineer who attended the property. Both very polite and very knowledgeable. The pinhole leak in the underfloor CH pipe was found by using Tracer Gas.

I would not hesitate in recommending WLS

 by Total Reinstatement Services

All testing undertaken as agreed and within timescales indicated. Positive outcome achieved allowing suitable solution to be proposed to our principals.

 by Mr. John McArthur

Your men were very professionals,
And i was very pleased with there work
2 very hard working lads

 by Mrs. A Lamont

Excellent service, no major disruption. Very quick to detect the leak.

 by Mr. Ronnie Simpson

The engineer who attended was very helpful and knowledgeable. He explained everything in a way a non technical person could understand.

The office staff were also very professional.

 by Mr. David Kilvert

Both very pleasant, efficient and explained everything to us. Many thanks.

 by Mr. Paul Dods

An excellent service with very knowledgeable Inspectors who respected our property and clearly wanted to deliver an excellent service and product.

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